Return and Exchange Policy

It’s a snap! First, make sure you’ve read our return and exchange policy below. As long as your items are eligible for return or exchange, follow these easy steps for your region:

 

US Customers – New Online Returns!

Get the ball rollin’ on your return. Just follow these simple steps:

  1. Click Start a Return or Exchange. From here, you’ll select your order, select your items, and let us know if you’d like a return for a refund or store credit.
  2. Print your FREE shipping label.
  3. Place your item(s) in unworn condition and with tags attached, and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)
  4. Affix your printed return label to your package, and make sure there are no other shipping labels on it. Jot down the tracking number* on the label so you can check on the delivery status.
    *Your tracking number can be found in your account under Return History. It’s the last 20 digits of the number listed below the barcode.
  5. Send it on its way! You can return your package through the US Postal Service or FedEx.

For US Postal Service:

  • Take your package to a FedEx store.
  • We do not recommend leaving your package in a FedEx drop box. This often requires a significant amount of delivery time, which could cause additional delays in processing your return. Though FedEx Ground drivers can accept packages, using this method may also take a significant amount of additional time.

We’ll email you when we process your return! Please allow 5-10 business days for package transit and an additional 5-7 business days for processing after delivery at the Fulfillment Center.
APO/FPO & US Territories: Please call Customer Care at 888-495-9699 / 888-495-9699. We’ll gladly guide you through the returns process!

 

International Customers – Completing Your Return

For International returns, packages must be received by our Fulfillment Center within 60 days of the date your order shipped from us.

Make sure you’ve read the Returns & Exchanges policy above. (Please note that we currently do not offer international exchanges.) As long as your items are eligible for return and fall within the 60-day international returns window, follow these easy steps:

  1. Include your original invoice in your package. (If you misplaced it, simply go to My Account, click on your Order History, select the right order number, and print it out.)
  2. Circle the PRODUCT NAME of the item(s) you wish to return, and write your preferred RETURNS TYPE in the corresponding box.
  3. Write the RETURN REASON CODE in the Reason Code Box (It’ll help us serve you even better next time!).
  4. Ship the package to: ModCloth Returns, 2250 Roswell Drive, Pittsburgh PA 15205.
  5. Send your package back to us via your shipping method* of choice.
    *Be sure to use a method that provides a tracking number so you can follow its journey!
    We’ll email you when we process your return!

 

Free Domestic (US) Exchanges – Now Online!

You can exchange any returnable item for a different size, color, or pattern (but, we cannot process exchanges for completely different items).

  1. Click Start a Return or Exchange. From here, you’ll select your order, select your items, select your new size/color/pattern, and print your return label.
  2. Place your item(s) in unworn condition and with tags attached, and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)
  3. Affix your printed return label to your package, and make sure there are no other shipping labels on it. Jot down the tracking number* on the label so you can check on the delivery status.
    *Your tracking number can be found in your account under Return History. It’s the last 20 digits of the number listed below the barcode.
  4. Send it on its way! You can return your package through the US Postal Service or FedEx.
  5. For US Postal Service:
    • Take your package to a US Post Office.
    • We do not recommend giving your package to a US Postal carrier or leaving it in a USPS collection box or in your residential mailbox. This often requires a significant amount of delivery time, which could cause additional delays in processing your return.
  6. For FedEx:
    • Take your package to a FedEx store.
    • We do not recommend leaving your package in a FedEx drop box. This often requires a significant amount of delivery time, which could cause additional delays in processing your return. Though FedEx Ground drivers can accept packages, using this method may also take a significant amount of additional time.

We’ll email you when we process your return!
Please allow 5-10 business days for package transit.

 

International Exchanges*

*Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges at this time.However, you can still make a return, as long as it’s received within 60 days of the date your order shipped from us!
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